Last Updated: 1 August 2024

This is a template policy and should be updated to reflect your specific business practices.

1. Cancellation by Customer

To cancel a booked slot, please contact us directly via phone or email at least [e.g., 48 hours] before the scheduled time. Cancellations made after this period may not be eligible for a refund or rescheduling.

2. Refund Eligibility

Refunds are processed on a case-by-case basis. Eligibility for a refund depends on the timing of the cancellation and the specific course terms. Full refunds are generally provided if the cancellation is made within the specified notice period.

3. How to Request a Refund

To request a refund, please contact our support team with your booking details and reason for cancellation. Refunds will be processed to the original method of payment within [e.g., 7-10 business days].

4. Cancellation by Us

In the unlikely event that we need to cancel a scheduled class due to unforeseen circumstances, we will notify you as soon as possible and offer a full refund or an option to reschedule.